Accommodation policy

1. Reservations

By making a reservation, you declare full knowledge and unreserved acceptance of the hotel’s accommodation, reservation, payment and cancellation policies.

The prices are in euros, per studio or apartment and per night

For each additional person over 2 years of age, the fee increases according to the type of accommodation.

All published prices include VAT. 13% and all legal taxes, except for the accommodation tax which amounts to 1.50 euros per night and is billed separately by law, and may change without notice.

2. Advance and Payments

To fully confirm your reservation, you must pre-pay 30% of the total value of your stay, with the minimum deposit amount being the cost of one (1) night’s stay.

Payments are accepted by cash, bank transfer and Visa, Mastercard credit cards. You must inform the hotel upon your arrival if you wish to be invoiced for your stay.

The deposit of the advance payment must be made within two (2) working days from the publication of the hotel’s bank account to the interested customer (with the hotel sending a relevant e-mail message that includes all the necessary payment information), otherwise the pre-booking will be canceled without further notice and the room will be released.

The hotel has the right upon receipt of an incoming reservation to pre-authorize the credit card and reserves the right to cancel a reservation if the credit card details are invalid.

Upon your arrival, the full amount of your stay is paid. Any additional charges incurred during your stay are payable upon departure.

3. Reservation Changes and Cancellations

The management of the hotel asks the customers to inform in time by written communication about any changes or cancellations concerning their reservation as soon as possible.

In case of cancellation, our policy is as follows:

In case of cancellation of the reservation more than 30 days before the scheduled arrival, there is no financial charge and the hotel will refund any advance payment.

For cancellations of reservations less than 30 days and more than 21 days before the scheduled arrival, the customer is charged 30% of the total stay based on his reservation.

In cases of cancellation upon arrival, during the stay, or for no show at the hotel, the customer is charged 100% of the stay based on his reservation.

In exceptional circumstances, the hotel reserves the right to cancel the booking or to change, substitute or withdraw any service, facility or provision without notice, if necessary. In this case, the hotel is obliged to refund the entire amount you have paid for your reservation, while it will make every effort to ensure you stay in another accommodation of at least the same category, in the same city, that offers similar amenities and services .

Payment is made either by bank deposit or credit card at the time of booking. In case of cancellation, the deposit is non-refundable.

The hotel reserves the right to charge 100% of the reservation in case of no-show without prior notification.

If a reservation is made for a predetermined period of time and is ultimately not used for all or part of the period, the customer must compensate the hotel with half of the agreed price for the period that will not be used.

The customer is required to vacate the room by 12:00 pm. Staying beyond this time and until 16:00 obliges the customer to pay half the rent of one day. Staying beyond 16:00 obliges the customer to pay the entire rent of one day.